How can we help?
Browse common topics below or reach out to our team directly — we typically reply within 2 hours.
Shipping & Delivery
Free standard shipping on US orders over $60. Orders placed before 2pm EST ship same day (business days). Express 1–2 day delivery available at checkout.
Returns & Exchanges
Try your VitaPaxum device for up to 30 nights. If it doesn't deliver the relief you expected, return it for a full refund — no questions asked, prepaid label included.
Product Questions
Our devices use clinically-validated percussion frequencies (30–50Hz). For setup guides, attachment tips, and care instructions, check our FAQ page or contact support directly.
Orders & Account
To check an order status, log in to your account or reply to your confirmation email. For changes or cancellations, contact us within 1 hour of placing the order.